Returns & Refund Policy

At HardLife Fightwear, we want you to be happy with your order. If you need to return an item, please read the following policy carefully.

This policy applies to orders delivered within the UK and internationally. Nothing in this policy affects your statutory consumer rights, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

1. Returns for standard products

You can return eligible standard products within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must:

• Be returned within 30 days of delivery.

• Be unworn and unused.

• Be in their original, resalable condition.

• Have all original tags and packaging where applicable.

• Not have been washed, altered, personalised or damaged.

We reserve the right to refuse a return where an item has been used, worn, washed, damaged or otherwise returned in a condition that is not suitable for resale, subject to your statutory rights.

2. How to request a return

Before sending an item back, please contact HardLife Fightwear through our website and provide:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

We will provide you with the appropriate return instructions.

Please do not send items back without first contacting us, as this may delay the processing of your return.

3. Return postage

For change-of-mind returns, the customer is responsible for the cost of returning the item to HardLife Fightwear.

For international returns, the customer is also responsible for the cost of return postage for change-of-mind returns.

We recommend using a tracked delivery service when returning an item, as HardLife Fightwear cannot be responsible for items that are lost or damaged while being returned by the customer.

Where an item is faulty, damaged on arrival, incorrectly supplied or otherwise requires a remedy under applicable consumer law, HardLife Fightwear will cover reasonable return costs where required by law.

4. Custom and personalised products

Custom-made, personalised or bespoke products are not eligible for return or refund simply because the customer has changed their mind, as these products are made specifically to the customer's requirements.

This includes, but is not limited to:

• Custom rashguards.

• Custom fightwear.

• Personalised clothing.

• Team or gym-specific products.

• Products manufactured or decorated specifically to a customer's requested design, branding, name or specifications.

This exclusion does not affect your statutory rights. If a custom or personalised product is faulty, damaged, incorrectly made, incorrectly supplied or otherwise does not conform to the order, please contact us and we will work with you to provide an appropriate remedy.

5. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

Depending on the circumstances and applicable consumer law, we may offer:

• A replacement.

• A repair where appropriate.

• A refund.

• Another appropriate remedy required by applicable law.

We will not ask you to pay return costs where we are responsible for the problem and applicable law requires us to cover those costs.

6. Refunds

Once your return has been received and inspected, we will process the applicable refund.

Refunds will normally be made to the original payment method used for the order.

Please allow up to 10 working days for the refund to be processed after we have received and inspected your returned item. The time taken for the refund to appear in your account may also depend on your bank or payment provider.

Where a refund is required by applicable consumer law, we will process it within the applicable legal timeframe.

7. Original delivery charges

For eligible change-of-mind returns, the cost of returning the product to HardLife Fightwear is normally the customer's responsibility.

Where applicable consumer law requires us to refund the original delivery charge, we will do so in accordance with those legal requirements.

Any additional premium delivery charge chosen by the customer rather than the least expensive standard delivery option may not be refundable where permitted by law.

8. International orders

Our returns policy applies to customers purchasing from the UK and internationally.

International customers are responsible for return postage costs for change-of-mind returns unless applicable law requires HardLife Fightwear to cover those costs.

Customers returning items internationally are responsible for ensuring that the return is correctly packaged and sent using the required return method.

Any customs duties, import taxes or other charges that may arise when returning an item internationally should be considered by the customer when arranging the return, except where HardLife Fightwear is legally responsible for those charges.

We recommend using a tracked return service for all international returns.

9. Exchanges

If you require a different size or product, please contact us before returning your item.

Where an exchange is available, it will be subject to stock availability. In some circumstances, we may ask you to return the original item for a refund and place a new order for the required item.

10. Sale and promotional items

Sale and promotional items are eligible for return under the same conditions as standard products unless the product listing specifically states otherwise.

This does not affect any statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

11. Your statutory rights

This returns policy does not limit or exclude any rights you have under applicable consumer protection legislation.

Customers may have additional rights depending on the country in which they live and the circumstances of their purchase.

Where the law provides a right that is more favourable to the customer than the terms of this policy, the applicable legal right will apply.

12. Contact us

If you need to arrange a return or have any questions about our returns policy, please contact HardLife Fightwear through the contact details provided on our website.

Please include your order number whenever contacting us about a return, refund, faulty product or incorrect order.

HardLife Fightwear

This policy applies to purchases made through the HardLife Fightwear online store and may be updated from time to time to reflect changes to our products, services or applicable legal requirements.